Q: Which browsers are supported?

Lightning supports all these browsers. * Chrome, Edge, Firefox & Apple.

Question 1

Which browsers are supported?

Accepted Answer

Lightning supports all these browsers.
​* Chrome, Edge, Firefox & Apple.

Question 2

What happens if I lose internet service?

Accepted Answer

Lightning Emergency Mode is an add-on product to our Lightning Online Point of Sale® primary application. This add-on is considered a must have for all users. Since Lightning Online Point of Sale® is contingent on your store's internet ​​connection, what happens if your store, or our multiple servers, experience a connectivity issue? We have that covered!  With Emergency Mode your business can continue to check-out customers while connectivity issues are being resolved.*   
*Emergency Mode requires setup prior to an emergency.

Question 3

How does Technical Support work?

Accepted Answer

At Lightning, our support isn't just a department—it’s a promise. We believe getting help should be the easiest part of your day.

Real People. Real Fast. Support is available seven days a week, and we answer on the second ring with zero hold times. That means no voicemail, no frustrating automated phone systems, and no endless prompts. When you call, you get a live technician immediately asking how they can help.
Looking for an asterisk? There isn't one.

Multiple Ways to Connect We make it simple to reach us because your time—and your business—matters. Choose the method that works best for you:
Direct Call: Instant access to a technician on the second ring.
In-App Tickets: Create a support ticket directly within the Lightning interface.
Live Chat: Use our integrated Chat feature for quick, real-time answers while you work.

We are easy to reach because we prioritize our customers. Period.

Question 4

Does this POS offer gift cards program?

Accepted Answer

Yes, and we do so perfectly. This all depends if you have a single location or run a larger chain. A few options are available.

Question 5

What are your pricing plans?

Accepted Answer

Review our table of plans/features (Silver/Gold/Platinum) to determine which plan is right for your store. Plus, no contracts are required, cancel anytime.

Question 6

Can I access my data from home?

Accepted Answer

Since Lightning Online Point of Sale® is cloud-based, you have full access to all your store's data, not only from home, but from anywhere an internet connection is available.  Open your browser, enter your log in credentials and you're in.  Want more excitement, then check out Lightning Online Point of Sale® for the iPad or Lightning Online Point of Sale® for the iPhone   (Available at the Apps Store).

Question 7

Windows 11 Based Registers

Accepted Answer

With the release of Windows 11, Microsoft has ended support for Internet Explorer.  All Lightning users, if they have not done so already, must migrate to Google Chrome or Microsoft Edge when they purchase a Windows 11 based computer. Click here to see the details

Question 8

Physical Inventories - How does Lightning work?

Accepted Answer

It is not a fun day when the time comes to count your inventory; however Lightning Online Point of Sale® is well equipped to handle this task.  From hand held portable inventory data collectors to working with multiple iOS devices (iPad, iPhone) all at the same time.

Question 9

What kind of Marketing Tools does Lightning provide?

Accepted Answer

Lightning Online Point of Sale®  is much more than an inventory control application. It also includes a robust marketing center to help you sustain and grow your business.
​It has capabilities such as, but not limited to:
Integration with Constant Contact for strong email marketing campaigns.  (Great option)
 * Requires a monthly subscription
 Robust customer tracking reports where the results of your queries can be sent to Lightning's marketing center. 
  *  Inactive Customers
  *  New Customers
  *  Top Customers within any time period
  *  Who purchased 'x' between $ x.xx - $ x.xx
  *  Your favorite product has arrived; handle it
All our filtering options allow a store to target customers based on their buying patterns.  Especially useful if a customer has not re-visited your store in a few weeks.

Question 10

What is the 'Today's Sales' feature about?

Accepted Answer

This is an excellent snapshot of your business data for the current day. Seven tabs of data display a wealth of information within seconds ... from total sales, number of invoices, average invoice, gift cards, rewards status, invoices, items sold, profitability and much more.  Always be in the know.

Question 11

Does Lightning POS offer multiples sales tax rates?

Accepted Answer

The system handles four tax rates per item. from percentage based to flat taxes.  If your local community taxes it, then Lightning Online Point of Sale® can collect it.
Example:  Wine could have the primary sales tax rate of 5.25%, then an additional 1.25% alcohol surcharge. Then throw on top of that an additional 0.75% school tax and also a flat tax.​

Question 12

Can I set up bag fee?

Accepted Answer

Lightning Online Point of Sale has various ways of setting up a bag fee, if required by your state or local municipality. Click here to check out our basic and fast way to set this up to ensure you are following all applicable regulations.

Question 13

Does Lightning POS partner with QuickBooks Online?

Accepted Answer

Computer Perfect is integrated with QuickBooks Online, the leading accounting software for small businesses. The integration allows Lightning Online Point of Sale users to automatically export their daily closing sales along with accounts payables which then is automatically imported into QuickBooks Online.  No manual inputs are required, as the accounting process is automatic and free from human error. ​ Click here for more information.

Question 14

Lightning Delivery Service Partners

Accepted Answer

Lightning has forged strong partnerships with several leading Delivery Services such as Instacart, Uber Eats, Mini-Bar Delivery, DoorDash and Delivery.com.

If you plan on participating,  this additional link  is a highly recommended read as it provides details on the Key Differences between the leading Delivery Providers.

Question 15

What kind of Marketing Tools does Lightning provide?

Accepted Answer

Lightning Online Point of Sale®  is much more than an inventory control application. It also includes a robust marketing center to help you sustain and grow your business.
​It has capabilities such as, but not limited to:
Integration with Constant Contact for strong email marketing campaigns.  (Great option)
 * Requires a monthly subscription
 Robust customer tracking reports where the results of your queries can be sent to Lightning's marketing center. 
  *  Inactive Customers
  *  New Customers
  *  Top Customers within any time period
  *  Who purchased 'x' between $ x.xx - $ x.xx
  *  Your favorite product has arrived; handle it
All our filtering options allow a store to target customers based on their buying patterns.  Especially useful if a customer has not re-visited your store in a few weeks.

Question 16

How can I enter Customer Data?

Accepted Answer

Quickly start to key in the address and Lightning will display a listing of addresses, including city, state and ZIP. Data entry has never been easier.

Question 17

How do I change Employee Security Settings?

Accepted Answer

With an easy-to-follow design, the System Administrator and other authorized users can adjust an employee's security settings by clicking the text.  'Green' indicates this employee has access, and 'Red' indicates no access. 
Plus, with an extensive audit trail, all changes to an employee profile, including the before-and-after values, are reported.

Question 18

Pax Setup & Troubleshooting Tools

Accepted Answer

The links below cover the general setup of your PAX device — including configuring the device’s local IP address so it can communicate with Lightning, as well as verifying the required LAN settings in Chrome and Edge.
 
Getting the IP Address of the PAX S300
Click here if you have their A35, A920, A3700, etc.

Setting up the LAN settings in Chome & Edge
Configuration Guidance

Question 19

How are Lightning Updates distributed?

Accepted Answer

Lightning Online Point of Sale®, which runs through your browser. All updates are posted directly to our cloud servers which means when you log in you automatically are working on the most current version.
​Lightning for the iPad & iPhone With all iOS applications, we post updates to the Apple store, which you can download manually or have your device configured to automatically download/install the updates. We also have an automatic feature where when you try to log in the system will give you a message that a new update is available and take you to the Apple Store page for immediate download.
Lightning E-Commerce Updates are posted directly to our cloud servers which means when your customers go to your site (www.xxxxxxxxx.com) they automatically are working on the most current version.
Lightning Emergency Mode On Windows based computers, Emergency Mode is configured to check our servers for updates every morning. If an update is found it is automatically installed.
Please note: Emergency Mode requires setup prior to an emergency.
Lightning Corporate Office: All updates are posted directly to our cloud servers which means when you log in you automatically are working on the most current version.

Question 20

Can users offer feature suggestions to Lightning POS?

Accepted Answer

If you feel any product within our Lightning Online Point of Sale® family needs a feature, please tell us. If you, click here you will be taken to our Contact Us page.  We deeply care and are always anxious to hear from you on improving our platform.

Question 21

Is a Lightning Manual available?

Accepted Answer

Yes, we have a one-hundred page+ manual which is available within Lightning Online Point of Sale®. You can always request a hard copy for a fee, if needed.

Question 22

What kind of hardware does Lightning POS work with?

Accepted Answer

Windows Platform
>Credit Card Devices:
To Pax A3700 (preferred desktop device) Pax A35, Pax A920 & Dejavoo devices are supported

>Pole Displays:
Lightning Enhanced Pole Display includes an Android 8" tablet enclosed in a custom stand.

>Label Printers:
Bixolon  direct thermal models or Zebra manufacturers are supported

We support the following label sizes:

2.25” X 0.75”  |  2.25” X 1.25” |  2.25” X 3.00”

iOS Platform:
>Receipt Printer:
Star TSP 100 series, network receipt printer.

>Barcode Scanner:
Socket Mobile series iOS scanners (We are a certified, integrated developer).

>Credit Card Devices:
Pax S300, A920,& Dejavoo mobile devices are supported.

Question 23

Hardware: iOS Scanner & Gryphon Scanner

Accepted Answer

https://www.computerperfect.com/set-up-a-bar-code-scanner-for-your-datal

Set up a bar code scanner for your iOS Device 
Lightning for your Apple product is integrated into the Socket Mobile scanner line.  This link details how to put the scanner into iOS mode which allows you to use the on-screen keyboard and the scanner at the same time

Set up a bar code scanner for your Datalogic Gryphon Device
This link details how to set up a bar code scanner on your Gryphon device in three easy steps.

Question 24

What you need to know about a Chargeback

Accepted Answer

Click here to learn everything you need to know about Credit Card Rules and Chargebacks.

Computer Perfect

FAQs

Top Recommendation

Which browsers are supported?

What happens if I lose internet service?

How does Technical Support work?

Does this POS offer gift cards program?

What are your pricing plans?

Can I access my data from home?

Windows 11 Based Registers

Physical Inventories - How does Lightning work?

What kind of Marketing Tools does Lightning provide?

What is the 'Today's Sales' feature about?

Does Lightning POS offer multiples sales tax rates?

Can I set up bag fee?

Does Lightning POS partner with QuickBooks Online?

Lightning Delivery Service Partners

What kind of Marketing Tools does Lightning provide?

How can I enter Customer Data?

How do I change Employee Security Settings?

Pax Setup & Troubleshooting Tools

How are Lightning Updates distributed?

Can users offer feature suggestions to Lightning POS?

Is a Lightning Manual available?

What kind of hardware does Lightning POS work with?

Hardware: iOS Scanner & Gryphon Scanner

What you need to know about a Chargeback

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Contact Us

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