FAQs

https://static.wixstatic.com/media/5ce6d5_6f026507016249fb821135baddb11946~mv2.png Lightning supports all these browsers. ​* Chrome, Edge, Firefox & Apple.

https://static.wixstatic.com/media/5ce6d5_112b64f5fe0544358f8e2dc5d8943071~mv2.png Lightning Emergency Mode (https://www.computerperfect.com/lightning-emergency-mode)is an add-on product to our Lightning Online Point of Sale® primary application. This add-on is considered a must have for all users. Since Lightning Online Point of Sale® is contingent on your store's internet ​​connection, what happens if your store, or our multiple servers, experience a connectivity issue? We have that covered! With Emergency Mode your business can continue to check-out customers while connectivity issues are being resolved.* *Emergency Mode requires setup prior to an emergency.

https://static.wixstatic.com/media/5ce6d5_faa0805df4e6458cb69585e05d134069~mv2.png Support is available seven days a week, on the second ring with no hold times. No voice mail, no automated phone system with prompts, simply a technician asking how they can help you. Looking for an asterisk? There is none.

https://static.wixstatic.com/media/5ce6d5_f6d39488c0294536a3d235684e2e270d~mv2.jpg Yes, and we do so perfectly. This all depends if you have a single location or run a larger chain. A few options are available.

https://static.wixstatic.com/media/5ce6d5_53f5b39b52a94aac85da028aff1b69cd~mv2.jpeg Review our table of plans/features (Silver/Gold/Platinum) to determine which plan is right for your store. Plus, no contracts are required, cancel anytime. Read More(https://www.computerperfect.com/lightning-plans)

https://static.wixstatic.com/media/5ce6d5_54c970408d264384b7a09073f8e90599~mv2.jpg Since Lightning Online Point of Sale® is cloud-based, you have full access to all your store's data, not only from home, but from anywhere an internet connection is available. Open your browser, enter your log in credentials and you're in. Want more excitement, then check out Lightning Online Point of Sale® for the iPad or Lightning Online Point of Sale® for the iPhone (Available at the Apps Store).

https://static.wixstatic.com/media/5ce6d5_12f58359ebb94448a95e7b557a5ff547~mv2.png With the release of Windows 11, Microsoft has ended support for Internet Explorer. All Lightning users, if they have not done so already, must migrate to Google Chrome or Microsoft Edge when they purchase a Windows 11 based computer. Click here to see the details(https://www.computerperfect.com/browser-compatability)

It is not a fun day when the time comes to count your inventory; however Lightning Online Point of Sale® is well equipped to handle this task. From hand held portable inventory data collectors to working with multiple iOS devices (iPad, iPhone) all at the same time.

https://static.wixstatic.com/media/5ce6d5_3931b05cc11e49ae999c6e3d4ca3b6a3~mv2.png Lightning Online Point of Sale® is much more than an inventory control application. It also includes a robust marketing center to help you sustain and grow your business. ​It has capabilities such as, but not limited to: Integration with Constant Contact for strong email marketing campaigns. (Great option) * Requires a monthly subscription Robust customer tracking reports where the results of your queries can be sent to Lightning's marketing center. * Inactive Customers * New Customers * Top Customers within any time period * Who purchased 'x' between $ x.xx - $ x.xx * Your favorite product has arrived; handle it All our filtering options allow a store to target customers based on their buying patterns. Especially useful if a customer has not re-visited your store in a few weeks.

This is an excellent snapshot of your business data for the current day. Seven tabs of data display a wealth of information within seconds ... from total sales, number of invoices, average invoice, gift cards, rewards status, invoices, items sold, profitability and much more. Always be in the know.

https://static.wixstatic.com/media/5ce6d5_9f8bcce24b3a47c6935a7a3eadb46878~mv2.png The system handles four tax rates per item. from percentage based to flat taxes. If your local community taxes it, then Lightning Online Point of Sale® can collect it. Example: Wine could have the primary sales tax rate of 5.25%, then an additional 1.25% alcohol surcharge. Then throw on top of that an additional 0.75% school tax and also a flat tax.​

https://static.wixstatic.com/media/5ce6d5_7e580c017f1148578e723f74fbdfde83~mv2.png Lightning Online Point of Sale has various ways of setting up a bag fee, if required by your state or local municipality. Click here t(https://www.computerperfect.com/bag-fee-set-up)o check out our basic and fast way to set this up to ensure you are following all applicable regulations.

https://static.wixstatic.com/media/5ce6d5_b739b04f7b2145d1b9515bc8ae1e1fab~mv2.png Computer Perfect is integrated with QuickBooks Online, the leading accounting software for small businesses. The integration allows Lightning Online Point of Sale users to automatically export their daily closing sales along with accounts payables which then is automatically imported into QuickBooks Online. No manual inputs are required, as the accounting process is automatic and free from human error. ​ C(https://www.computerperfect.com/quickbooks)lick here for more information.(https://www.computerperfect.com/quickbooks)

Lightning has forged strong partnerships with several leading Delivery Services such as Instacart, Uber Eats, Mini-Bar Delivery, DoorDash and Delivery.com. If you plan on participating, this additional link (https://www.computerperfect.com/delivery-service-providers-key-differenc-1) is a highly recommended read as it provides details on the Key Differences between the leading Delivery Providers.

https://static.wixstatic.com/media/5ce6d5_3931b05cc11e49ae999c6e3d4ca3b6a3~mv2.png Lightning Online Point of Sale® is much more than an inventory control application. It also includes a robust marketing center to help you sustain and grow your business. ​It has capabilities such as, but not limited to: Integration with Constant Contact for strong email marketing campaigns. (Great option) * Requires a monthly subscription Robust customer tracking reports where the results of your queries can be sent to Lightning's marketing center. * Inactive Customers * New Customers * Top Customers within any time period * Who purchased 'x' between $ x.xx - $ x.xx * Your favorite product has arrived; handle it All our filtering options allow a store to target customers based on their buying patterns. Especially useful if a customer has not re-visited your store in a few weeks.

https://static.wixstatic.com/media/5ce6d5_42f94c94558b4cf1bdabe2cf7df85d7d~mv2.png Quickly start to key in the address and Lightning will display a listing of addresses, including city, state and ZIP. Data entry has never been easier.

https://static.wixstatic.com/media/5ce6d5_90d4be592a0e42c9a87a1e43f1bd378e~mv2.png With an easy-to-follow design, the System Administrator and other authorized users can adjust an employee's security settings by clicking the text. 'Green' indicates this employee has access, and 'Red' indicates no access. Plus, with an extensive audit trail, all changes to an employee profile, including the before-and-after values, are reported.

https://static.wixstatic.com/media/5ce6d5_31c0f0064f724e1c97bff648873acb9c~mv2.png The links below cover the general setup of your PAX device — including configuring the device’s local IP address so it can communicate with Lightning, as well as verifying the required LAN settings in Chrome and Edge. Getting the IP Address of the PAX S300(https://www.computerperfect.com/pax-a-35-set-up) Click here if you have their A35, A920, A3700, etc. (https://www.computerperfect.com/pax-a-35-set-up) Setting up the LAN settings in Chome & Edge Configuration Guidance(https://www.computerperfect.com/pax-settings-in-chrome-edge-browsers)

• Lightning Online Point of Sale®, which runs through your browser. All updates are posted directly to our cloud servers which means when you log in you automatically are working on the most current version. • ​Lightning for the iPad & iPhone With all iOS applications, we post updates to the Apple store, which you can download manually or have your device configured to automatically download/install the updates. We also have an automatic feature where when you try to log in the system will give you a message that a new update is available and take you to the Apple Store page for immediate download. • Lightning E-Commerce Updates are posted directly to our cloud servers which means when your customers go to your site (www.xxxxxxxxx.com) they automatically are working on the most current version. • Lightning Emergency Mode On Windows based computers, Emergency Mode is configured to check our servers for updates every morning. If an update is found it is automatically installed. • Please note: Emergency Mode requires setup prior to an emergency. • Lightning Corporate Office: All updates are posted directly to our cloud servers which means when you log in you automatically are working on the most current version.

https://static.wixstatic.com/media/5ce6d5_a16f66f9d2994a78bf71ca095f45ad51~mv2.png If you feel any product within our Lightning Online Point of Sale® family needs a feature, please tell us. If you, click here you will be taken to our Contact Us (https://www.computerperfect.com/contact-us)page. We deeply care and are always anxious to hear from you on improving our platform.

https://static.wixstatic.com/media/5ce6d5_410bed05ce4242279f508470f0017293~mv2.png Yes, we have a one-hundred page+ manual which is available within Lightning Online Point of Sale®. You can always request a hard copy for a fee, if needed.

https://static.wixstatic.com/media/5ce6d5_2fbd508c17aa4075b20843f6e03ad57a~mv2.png Windows Platform >Credit Card Devices: To Pax A3700 (preferred desktop device) Pax A35, Pax A920 & Dejavoo devices are supported >Pole Displays: Lightning Enhanced Pole Display includes an Android 8" tablet enclosed in a custom stand. >Label Printers: Bixolon direct thermal models or Zebra manufacturers are supported We support the following label sizes: 2.25” X 0.75” | 2.25” X 1.25” | 2.25” X 3.00” iOS Platform: >Receipt Printer: Star TSP 100 series, network receipt printer. >Barcode Scanner: Socket Mobile series iOS scanners (We are a certified, integrated developer). >Credit Card Devices: Pax S300, A920,& Dejavoo mobile devices are supported.

https://static.wixstatic.com/media/5ce6d5_2fbd508c17aa4075b20843f6e03ad57a~mv2.png Set up a bar code scanner for your iOS Device (https://www.computerperfect.com/socket-mobile-device-scanner-set-up) Lightning for your Apple product is integrated into the Socket Mobile scanner line. This link details how to put the scanner into iOS mode which allows you to use the on-screen keyboard and the scanner at the same time https://static.wixstatic.com/media/5ce6d5_1e384ed39874498b9c7d18d088680349~mv2.jpg Set up a bar code scanner for your Datalogic Gryphon Device(https://www.computerperfect.com/set-up-a-bar-code-scanner-for-your-datal) This link details how to set up a bar code scanner on your Gryphon device in three easy steps.

https://static.wixstatic.com/media/5ce6d5_8da280a7c8a741a38fb64fc45c2bc70e~mv2.png Click here t(https://www.computerperfect.com/general-rules-for-in-store-credit-card)o learn everything you need to know about Credit Card Rules and Chargebacks.