Frequently Asked Questions:
We have compiled a list of frequently asked questions. Please browse this section. If you don't see something you're looking for, please call us at 914-633-8959 or use our 'Contact Us' page to quickly send an email. We are here to help.
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Which browsers are supported?
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Lightning supports various browsers
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Lightning Emergency Mode
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Lightning Emergency Mode is an add-on product to our Lightning Online Point of Sale® primary application. This add-on is considered a must have for all users. Since Lightning Online Point of Sale® is contingent on your store's internet
connection, what happens if your store, or our multiple servers, experience a connectivity issue? We have that covered! With Emergency Mode your business can continue to check-out customers while connectivity issues are being resolved.* *Emergency Mode requires setup prior to an emergency. |
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Lightning for the iPad
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Lightning Online Point of Sale® for the iPad can ring sales, run all sales reports, manage employees, perform closing reports and much more. Plus if you are on the go, this excellent device will allow you to always stay in touch, real time. Available on the Apple App Store. Search on Lightning Online Point of Sale®.
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Lightning for the iPhone
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Lightning Online Point of Sale® for the iPhone can ring sales, run all sales reports, manage employees, perform closing reports and much more. Plus, if you are on the go, this excellent device will allow you to always stay in touch, real time. Available on the Apple App Store. Search on Lightning Online Point of Sale®.
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How does Technical Support work?
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Support is available seven days a week, on the second ring with no hold times. No voice mail, no automated phone system with prompts, simply a technician asking how they can help you. Looking for an asterisk? There is none.
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Lightning Service Plans
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Review our table of plans/features (Silver/Gold/Platinum) to determine which plan is right for your store. Plus, no contracts are required, cancel anytime
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Gift Cards
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Yes, and we do so perfectly. This all depends if you have a single location or run a larger chain. A few options are available.
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Can I access my data from home?
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Since Lightning Online Point of Sale® is cloud-based, you have full access to all your store's data, not only from home, but from anywhere an internet connection is available. Open your browser, enter your log in credentials and you're in. Want more excitement, then check out Lightning Online Point of Sale® for the iPad or Lightning Online Point of Sale® for the iPhone (Available at the Apps Store).
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What is the Today's Sales feature about?
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This is an excellent snapshot of your business data for the current day. Seven tabs of data display a wealth of information within seconds ... from total sales, number of invoices, average invoice, gift cards, rewards status, invoices, items sold, profitability and much more. Always be in the know.
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Multiple Sales Tax Rates
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The system handles four tax rates per item. from percentage based to flat taxes. If your local community taxes it, then Lightning Online Point of Sale® can collect it.
Example: Wine could have the primary sales tax rate of 5.25%, then an additional 1.25% alcohol surcharge. Then throw on top of that an additional 0.75% school tax and also a flat tax. |
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Marketing - What is available?
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Lightning Online Point of Sale® is much more than an inventory control application. It also includes a robust marketing center to help you sustain and grow your business.
It has capabilities such as, but not limited to: Outlook Merge * Transfer your customers, based on a few filters you set. * Manipulate the data and see what works for you. Integration with Constant Contact for strong email marketing campaigns. (Great option) * Requires a monthly subscription * Data merges with your local mailing house * Printing of mailing labels Robust customer tracking reports where the results of your queries can be sent to Lightning's marketing center. * Inactive Customers * New Customers * Top Customers within any time period * Who purchased 'x' between $ x.xx - $ x.xx * Your favorite product has arrived; handle it All our filtering options allow a store to target customers based on their buying patterns. Especially useful if a customer has not re-visited your store in a few weeks. |
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Customer Data Entry
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Quickly start to key in the address and Lightning will display a listing of addresses, including city, state and ZIP. Data entry has never been easier.
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Physical Inventories - How does Lightning work?
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It is not a fun day when the time comes to count your inventory; however Lightning Online Point of Sale® is well equipped to handle this task. From hand held portable inventory data collectors to working with multiple iOS devices (iPad, iPhone, iPod Touch) all at the same time.
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Inventory Types
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Lightning supports various types of inventory management.
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- Inventory:
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A standard item that is sold at the register, received by your staff, can be placed on purchase orders and allows the most detailed way of monitoring an item.
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- Non-Inventory:
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Products you buy and sell but don’t need to track qty. on hand levels. Items such as nuts and bolts would be an ideal example.
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- Service:
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Services you provide to your customers such as gift wrapping, delivery, etc.
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- Kit/Club:
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Ideal for items that contain multi-items. A gift basket would be an ideal situation to utilize this type
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- Pours:
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Items such as soup that comes in a large can of XXX ounces and then is sold in smaller quantities ie Small 5 oz. Medium 8 oz. and more.
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- Multi-Pack:
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Items that are sold in different packaging variations such as beverages ie Single,
six pack, Case and more. |
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Smart, Simple Employee Security
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Access, No Access ... Easy
Lightning's straight forward, but detailed security allows a user to be granted access or not on various system options. PLUS, if a security change is made the store' s administrator will be notified via email. The email will show the employee who made the change, which employee this affected and date/time/station stamped. Lightning sends various types of email alerts when other key events also take place. Instantly be in the know, even when you are home with your family. |
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How are Lightning Updates Distributed?
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> Lightning Online Point of Sale®, which runs through your browser. All updates are posted directly to our cloud servers which means when you log in you automatically are working on the most current version.
>Lightning for the iPad & iPhone With all iOS applications, we post updates to the Apple store, which you can download manually or have your device configured to automatically download/install the updates. We also have an automatic feature where when you try to log in the system will give you a message that a new update is available and take you to the Apple Store page for immediate download. >Lightning E-Commerce Updates are posted directly to our cloud servers which means when your customers go to your site (www.xxxxxxxxx.com) they automatically are working on the most current version. >Lightning Emergency Mode On Windows based computers, Emergency Mode is configured to check our servers for updates every morning. If an update is found it is automatically installed. Please note: Emergency Mode requires setup prior to an emergency. >Lightning Corporate Office: All updates are posted directly to our cloud servers which means when you log in you automatically are working on the most current version. |
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Feature Request
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If you feel any product within our Lightning Online Point of Sale® family needs a feature, please tell us. If you click here, you will be taken to our ‘Contact Us’ page. We deeply care and are always anxious to hear from you on improving our product line.
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Is a Lightning Manual Available?
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Yes, we have a one-hundred page+ manual which is available within Lightning Online Point of Sale®. You can always request a hard copy for a fee, if needed.
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Point Of Sale Hardware
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> Windows Platform:
Star TSP 100 series, USB receipt printer. Bixolon, Epson or Citizen Thermal USB receipt printer. DeJavoo Z6 credit card reader. Bematech pole displays, from the 3000, 9000 and LV series. USB or Serial interfce Zebra, direct themal models such as: LP2824, LP2824+ or ZD41022 We support the following label sizes: 2.25” X 0.75” 2.25” X 1.25” 2.25” X 3.00” > iOS Platform: Star TSP 100 series, network receipt printer. Socket Mobile series iOS scanners (We are a certified, integrated developer). DeJavoo Z1 or Z6 credit card reader. The Z6 has a signature pad built in, the Z1 does not which means the clerk must flip iOS device so they can sign on the screen. |
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Lightning for your Apple product is integrated into the Socket Mobile scanner line. This link details how to put the scanner into iOS mode which allows you to use the on-screen keyboard and the scanner at the same time.
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Hardware: Star Printer Setup
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Watch an instructional video on setting up your Star Printer. |
Hardware: Bixolon Printer Setup
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Watch an instructional video on setting up your Bixolon Printer |
Hardware: Cash Drawer Setup
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Watch an instructional video on setting up your cash drawer.
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Hardware: Dejavoo Connection Error
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Watch an instructional video on troubleshooting your Dejavoo Device
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Hardware: Label Printer Setup
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Watch an instructional video on setting up your Label Printer.
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® Lightning Online Point of Sale is a registered trademark of Computer Perfect Direct Inc.
